EarnWorkersGuidelines for cancellations, refunds, and returns on our microtask marketplace.
This policy explains how cancellations, refunds, and returns are handled for campaigns, wallet balances, and payments made on our microtask platform.
This Refund, Cancellation & Return Policy applies to all advertisers, clients, campaign owners, and users who add funds, create campaigns, or make payments on our platform. As our platform provides digital microtask services rather than physical goods, "returns" in the traditional sense do not apply; instead, this policy governs cancellations and refunds of campaign budgets and wallet funds.
By adding funds to your account or creating a campaign, you agree to the terms outlined in this policy. Please read this policy carefully before making any payment.
Our platform provides access to digital microtask campaign services, including task creation, worker task completion, and campaign management tools. As these are digital services delivered instantly upon campaign activation, standard physical product "return" policies do not apply. Instead, refund eligibility is determined based on unused campaign budget, service status, and the terms described in this policy.
Advertisers may cancel a campaign at any time before it is fully completed, provided the campaign has not yet been fully utilized by workers. Once a campaign is cancelled, any remaining unused worker budget associated with that campaign will be eligible for refund to the user's platform wallet, subject to the deductions described below.
Campaigns that have already been completed, or where task submissions have already been reviewed and approved for payment, are not eligible for cancellation or refund for the portion already utilized.
Refunds may be issued in the following circumstances:
• The unused portion of a campaign budget when a campaign is cancelled or reduced before completion.
• Duplicate or erroneous payments made in error while adding funds to the platform wallet.
• Campaigns rejected by the platform during moderation review prior to activation.
• Technical errors on the platform's part that resulted in incorrect charges.
Refunds are not issued for worker rewards already paid out for approved task completions, or for campaigns that have run their full intended course.
The platform service fee applied to a campaign is non-refundable once a campaign has been activated, except where the platform itself is responsible for a technical or billing error. Funds already disbursed to workers for approved, valid task submissions are also non-refundable, as these represent completed and paid services.
To request a refund, users must contact platform support through the official support channel with relevant campaign or transaction details. Refund requests are reviewed by our team, and eligible amounts are credited back to the user's platform wallet or original payment method, depending on the nature of the transaction.
Once approved, refunds are typically processed within 7 to 14 business days. Refunds to the original payment method (such as a card or bank transfer through our payment partner) may take additional time to reflect, depending on the processing timelines of the relevant bank or payment provider.
Users may request withdrawal or refund of unused wallet balances that have not been allocated to any active campaign, subject to platform verification and any applicable withdrawal terms. Funds already committed to an active or completed campaign are not eligible for withdrawal until the campaign is cancelled or completed, as applicable.
In cases involving suspected fraud, unauthorized transactions, or policy violations, the platform reserves the right to investigate the matter before processing any refund. During such investigations, the platform may temporarily hold or freeze related funds to protect the integrity of the marketplace and its users.
As our platform does not sell or ship physical goods, traditional product returns do not apply. All services provided are digital in nature, and this Refund & Cancellation Policy governs the handling of any service-related refund requests in place of a standard return policy.
Users seeking a refund, cancellation, or clarification regarding this policy may reach out to our support team through the contact options provided on the platform. Our team will review each request individually and respond within a reasonable timeframe.
This Refund, Cancellation & Return Policy may be updated periodically to reflect changes in platform operations, legal requirements, or service improvements. Updated versions will become effective upon publication on this page.
Continued use of the platform after policy updates constitutes acceptance of the revised policy. Users are encouraged to review this page regularly to remain informed about current platform requirements.
Our support team is here to help with cancellations, refunds, and any billing questions.
Contact Support